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CCG Excess Treatment Cost Helpdesk Service
Date: 27 September 2021
Since October 2018, when the NIHR Clinical Research Network assumed responsibility for managing the payment of Excess Treatment Costs (ETCs) for studies commissioned by CCGs, a helpdesk service has been in place to support study teams, R&D offices and the wider research community with ETC-related questions.
The ETC Helpdesk team (etc.helpdesk@nihr.ac.uk) is available to answer any questions or queries about the CCG ETC national payment process and principles, including Provider Thresholds and assigning a payment model to a study. We aim to respond to enquiries within five working days. Please note that queries regarding studies marked as Specialised Commissioning should be directed to england.speccommetcs@nhs.net.
A breakdown of the CCG ETCs incurred, applicable payment models, Provider Threshold values and the actual payments made can be found on ODP and entering ‘Excess Treatment Costs’ in the search field.
A dedicated Google site is also available which holds a lot of information about ETCs. It is currently undergoing redevelopment, and we would welcome your feedback on any content you would like to see.
Please be assured that Researchers, LCRNs and other stakeholders are not expected to fully understand the CCG ETC payment models; it is the CRNCC’s responsibility to determine the most appropriate payment model with support from the Sponsor and Chief Investigator. However, if you would like an overview of the process please contact the team on etc.helpdesk@nihr.ac.uk.